Frequently Asked Questions

Everything you need to know about shopping with T.M.Lewin.

How long does shipping take and what are the costs?

Standard delivery typically takes 3-5 working days. We offer free standard shipping on orders over a certain threshold, while express options are available at checkout for an additional fee.

What is your return policy?

We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Please note that for hygiene reasons, certain items like underwear cannot be returned unless faulty.

How do I find the right shirt fit for me?

We offer several distinct fits including Super Slim, Fitted, and Slim. Please refer to our comprehensive Size Guide located on each product page to find your perfect measurements.

Can I track my order once it has been placed?

Yes, once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to the courier's website to monitor your delivery.

What payment methods do you accept?

We accept all major credit and debit cards, including Visa, MasterCard, and American Express, as well as digital payment options like PayPal and Apple Pay.

Do you offer a shirt alteration service?

Currently, we offer sleeve shortening services on selected formal shirts for an additional fee. This option can be selected directly on the product page before adding the item to your bag.